{"id":735,"date":"2014-10-24T18:08:32","date_gmt":"2014-10-24T15:08:32","guid":{"rendered":"http:\/\/aslantozcan.com\/?p=735"},"modified":"2014-10-24T18:28:26","modified_gmt":"2014-10-24T15:28:26","slug":"satis-gorusmesinde-meydana-gelen-iletisim-sorunlari-satis-temsilcisinden-ve-musteriden-kaynaklananlar-baslica-sebepler","status":"publish","type":"post","link":"https:\/\/aslantozcan.com\/?p=735","title":{"rendered":"Sat\u0131\u015f g\u00f6r\u00fc\u015fmesinde meydana gelen ileti\u015fim sorunlar\u0131, sat\u0131\u015f temsilcisinden ve m\u00fc\u015fteriden kaynaklananlar ba\u015fl\u0131ca sebepler."},"content":{"rendered":"<p>Sat\u0131\u015f g\u00f6r\u00fc\u015fmesinde meydana gelen ileti\u015fim sorunlar\u0131n\u0131 <strong>sat\u0131\u015f temsilcisinden<\/strong> ve <strong>m\u00fc\u015fteriden<\/strong> kaynaklananlar ba\u015fl\u0131ca sebepler.<\/p>\n<p><strong>\u0130leti\u015fimde Sat\u0131\u015f\u00e7\u0131dan Kaynaklanan Problemler:<\/strong><\/p>\n<ul>\n<li>Yeterli mesleki bilgiye sahip olmamak,<\/li>\n<li>G\u00f6r\u00fc\u015fmeye haz\u0131rl\u0131ks\u0131z gitmek,<\/li>\n<li>Konu\u015fma dilinin yeterince a\u00e7\u0131k ve anla\u015f\u0131l\u0131r olmamas\u0131,<\/li>\n<li>Gere\u011finden h\u0131zl\u0131 konu\u015farak m\u00fc\u015fterinin dikkatini da\u011f\u0131tmak,<\/li>\n<li>S\u00f6zs\u00fcz ileti\u015fimi yanl\u0131\u015f ve abart\u0131l\u0131 kullanmak,<\/li>\n<li>M\u00fc\u015fteriye kar\u015f\u0131 gereksiz kibir ya da b\u00fcy\u00fckl\u00fck g\u00f6stermek,<\/li>\n<li>G\u00f6r\u00fc\u015fmenin konusundan saparak konuyu da\u011f\u0131tmak,<\/li>\n<li>Kelimeleri yanl\u0131\u015f kullanmak ve yeterince kelime hazinesine sahip olmamak,<\/li>\n<li>\u00dczerinde durulmas\u0131 ve vurgulanmas\u0131 gereken hususlar\u0131 es ge\u00e7mek,<\/li>\n<li>Sat\u0131\u015f g\u00f6r\u00fc\u015fmesinde tekrarlar\u0131n gere\u011finden fazla yap\u0131lmas\u0131,<\/li>\n<li>Fazla ve gereksiz detaya inilmesi,<\/li>\n<li>Gereksiz yabanc\u0131 kelimelere yer verilmesi,<\/li>\n<li>Benzetme ya da \u00f6rneklemelerin uygunsuzlu\u011fu ve anlams\u0131zl\u0131\u011f\u0131,<\/li>\n<li>M\u00fc\u015fteriye gerekli sayg\u0131n\u0131n ve inceli\u011fin g\u00f6sterilmemesi,<\/li>\n<li>Sat\u0131\u015f konu\u015fmas\u0131n\u0131n monoton bir ses tonu ile sunulmas\u0131.<\/li>\n<\/ul>\n<p><!--more--><\/p>\n<p><strong>\u0130leti\u015fimde M\u00fc\u015fteriden Kaynaklanan Problemler:<\/strong><\/p>\n<ul>\n<li>Etkin bir dinleme tekni\u011fine sahip olmamas\u0131,<\/li>\n<li>Al\u0131c\u0131n\u0131n sunumuna kar\u015f\u0131l\u0131k gereksiz ya da ger\u00e7ek d\u0131\u015f\u0131 yorumlarda bulunmas\u0131,<\/li>\n<li>Sat\u0131\u015f temsilcisine kar\u015f\u0131 \u00f6n yarg\u0131l\u0131 olmas\u0131,<\/li>\n<li>Ger\u00e7e\u011fi yans\u0131tmayan itirazlar ileri s\u00fcrmesi,<\/li>\n<li>Sat\u0131\u015f\u00e7\u0131n\u0131n konuyu a\u00e7maya y\u00f6nelik sorular\u0131na kay\u0131ts\u0131z kalmas\u0131,<\/li>\n<li>Sat\u0131\u015f g\u00f6r\u00fc\u015fmesinin ba\u015f\u0131nda sat\u0131\u015f temsilcisine olumsuz yakla\u015f\u0131m\u0131,<\/li>\n<li>Sat\u0131\u015f\u00e7\u0131n\u0131n sunumu s\u0131ras\u0131nda gereksiz i\u015flerle u\u011fra\u015fmas\u0131 ve sat\u0131\u015f\u00e7\u0131y\u0131 dikkate almamas\u0131.<\/li>\n<\/ul>\n<p><em>Kaynak: Sat\u0131\u015f Teknikleri-Polat Tun\u00e7er.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sat\u0131\u015f g\u00f6r\u00fc\u015fmesinde meydana gelen ileti\u015fim sorunlar\u0131n\u0131 sat\u0131\u015f temsilcisinden ve m\u00fc\u015fteriden kaynaklananlar ba\u015fl\u0131ca sebepler. \u0130leti\u015fimde Sat\u0131\u015f\u00e7\u0131dan Kaynaklanan Problemler: Yeterli mesleki bilgiye sahip olmamak, G\u00f6r\u00fc\u015fmeye haz\u0131rl\u0131ks\u0131z gitmek, Konu\u015fma dilinin yeterince a\u00e7\u0131k ve anla\u015f\u0131l\u0131r olmamas\u0131, Gere\u011finden h\u0131zl\u0131 konu\u015farak m\u00fc\u015fterinin dikkatini da\u011f\u0131tmak, S\u00f6zs\u00fcz ileti\u015fimi yanl\u0131\u015f ve abart\u0131l\u0131 kullanmak, M\u00fc\u015fteriye kar\u015f\u0131 gereksiz kibir ya da b\u00fcy\u00fckl\u00fck g\u00f6stermek, G\u00f6r\u00fc\u015fmenin konusundan saparak [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[16],"tags":[],"_links":{"self":[{"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/posts\/735"}],"collection":[{"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=735"}],"version-history":[{"count":2,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/posts\/735\/revisions"}],"predecessor-version":[{"id":737,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=\/wp\/v2\/posts\/735\/revisions\/737"}],"wp:attachment":[{"href":"https:\/\/aslantozcan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aslantozcan.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}